Terms of Service

Velocity Hosting provides various hosting services including:

• Game server hosting (Minecraft, Garry's Mod, Rust, FiveM, RedM, etc.)
• Virtual Private Servers (VPS)
• Web hosting services
• Technical support and customer service
• Related hosting infrastructure and tools

• You must be at least 16 years old to create an account, or have parental or guardian consent
• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You are fully responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• One person or entity may not maintain multiple accounts without prior written consent

Prohibited Activities

The following activities are strictly prohibited:

Billing and Payment

• All services are billed in advance on a monthly, quarterly, semi-annual, or annual basis
• Invoices are generated 7 days prior to the service renewal date
• Payment is due on the invoice due date (service renewal date)
• We accept major credit and debit cards and PayPal
• All prices are listed in British Pounds (GBP) including applicable VAT
• Services may be suspended for non-payment after 7 days

Refund Policy

• New customers receive a 7-day money-back guarantee (first order only)
• Refund requests must be submitted within 7 days of initial service activation
• Setup fees, domain registrations, and SSL certificates are non-refundable
• No refunds for services terminated due to Terms of Service violations
• Refunds are processed within 5-10 business days to the original payment method

Auto-Renewal and Cancellation

• Services automatically renew unless cancelled 24 hours before renewal
• Cancellation requests must be submitted through your account panel
• You can choose to cancel immediately or at the end of your current billing period
• No partial refunds for early cancellation after the guarantee period

Uptime Guarantee

• We target 99.9% network uptime for all services
• Planned maintenance windows are excluded from calculations
• Downtime is measured from our monitoring systems
• Users must request credits to be applied to their account if extended unplanned outages occur

Support Response Times

• Critical issues (server down): 30 minutes - 2 hours
• High priority issues: 2-6 hours
• Medium priority issues: 6-24 hours
• Low priority and general inquiries: 24-48 hours

Data Security

• We implement industry-standard security measures
• Regular automated backups are performed (but not guaranteed)
• You are responsible for maintaining your own data backups
• We are not liable for data loss due to hardware failure or other causes

Privacy and GDPR Compliance

• Personal data is processed in accordance with our Privacy Policy
• We comply with GDPR and UK data protection regulations
• You have rights to access, rectify, and delete your personal data
• Data retention periods are outlined in our Privacy Policy

Grounds for Action

We reserve the right to suspend or terminate services for:

• Violation of these Terms of Service or Acceptable Use Policy
• Non-payment of invoices
• Illegal activity or law enforcement requests
• Abuse of system resources affecting other customers
• Providing false information during registration

Process and Data Retention

• Immediate suspension may occur for serious violations
• Account holders will be notified of suspension reasons when possible
• Suspended accounts have 7 days to resolve issues
• Data is retained for 7 days after termination, then permanently deleted
• No refunds for terminated accounts due to policy violations

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid for services in the 12 months preceding any claim
• We are not liable for indirect, incidental, special, or consequential damages
• We do not guarantee uninterrupted or error-free service
• You acknowledge that internet connectivity and hardware can fail
• Force majeure events are excluded from our liability

• These Terms are governed by the laws of England and Wales
• Any disputes will be subject to the jurisdiction of English courts
• We encourage resolution through direct communication first
• Mediation may be pursued before formal legal proceedings

For questions about these Terms of Service or to report violations: