Privacy Policy

Velocity Hosting is the data controller responsible for your personal data.

Personal Information

We collect the following types of personal information:

• Account information: name, email address, phone number
• Billing information: payment details, billing address, VAT number (if applicable)
• Service data: server configurations, usage statistics, support communications
• Technical data: IP addresses, browser information, device data
• Communication records: support tickets, emails, chat logs

Automatically Collected Data

• Server logs and access records
• Website usage analytics
• Performance and monitoring data
• Security and fraud prevention data

We process your personal data under the following legal bases:

• Contract Performance: To provide hosting services and fulfill our contractual obligations
• Legitimate Interest: For service improvement, security, and business operations
• Legal Obligation: To comply with tax, accounting, and regulatory requirements
• Consent: For marketing communications and optional features

• Providing and maintaining hosting services
• Processing payments and managing billing
• Customer support and technical assistance
• Service monitoring and performance optimization
• Security monitoring and threat detection
• Legal compliance and regulatory reporting
• Service announcements and important updates
• Marketing communications (with consent)
• Fraud prevention and risk assessment

We may share your personal data with:

Service Providers

• Payment processors for billing and transactions
• Data center providers for infrastructure services
• Security services for monitoring and protection
• Support platforms for customer assistance

Legal Requirements

• When required by law or legal process
• To comply with government or regulatory requests
• To protect our rights, property, or safety
• To prevent fraud or illegal activities

Your data may be processed in countries outside the UK/EEA. When we transfer data internationally, we ensure adequate protection through:

• Adequacy decisions by the UK or European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Other appropriate safeguards as required by law

We retain personal data for different periods depending on the purpose:

• Account data: Duration of service plus 7 years for legal and tax purposes
• Billing records: 7 years from last transaction
• Support communications: 3 years from last contact
• Technical logs: 12 months for security and service improvement
• Marketing data: Until consent is withdrawn

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing
• Complain: Lodge a complaint with the ICO or relevant supervisory authority

We use cookies and similar technologies for:

• Essential website functionality
• Security and fraud prevention
• Performance monitoring and analytics
• Personalization and user preferences

You can manage cookie preferences through your browser settings.

We implement comprehensive security measures including:

• Encryption in transit and at rest
• Access controls and authentication systems
• Regular security audits and monitoring
• Staff training on data protection
• Incident response procedures
• Secure data centers with physical protection

For any privacy-related questions, requests, or concerns: